Booking a visit in Glastonbury
Glastonbury visits are set up once we know the address and what you've noticed. A short description of the system and the problem is enough to plan the visit.
How the visit works
Creosote is flammable: a thick layer is the usual fuel for a chimney fire. Debris and nests can block the flue completely and trap carbon monoxide.
Protect the room
Drop cloths go down around the hearth and the opening is sealed so soot stays out of the house.
Look first
The firebox, damper and visible flue are checked before cleaning, so you know the condition things were in.
Brush the flue
Rods and brushes sized to the flue clear soot and loose creosote from top to bottom.
Clean the smoke chamber and firebox
The areas just above the fire, where buildup collects fastest, are cleaned and vacuumed.
Explain what was found
You hear what was cleaned and anything that needs watching or repair, before anything else is suggested.
Carbon monoxide
A blocked or damaged flue can push carbon monoxide into the home. If an alarm sounds or anyone feels dizzy or sick near the fireplace, get everyone outside and call 911.
Signs to watch for
- A campfire or tar smell from the fireplace, especially on warm or damp days
- Scratching or chirping sounds, or debris falling into the firebox
- Soot marks on the face of the fireplace above the opening
- Black, flaky or shiny glazed deposits inside the firebox or flue
- Smoke rolling into the room instead of drawing up
What the technician checks
- Damper opening, closing and seal
- Visible liner sections for cracks or gaps
- Firebox brick or panels and mortar joints
- Smoke shelf and smoke chamber
- Signs of animals or nesting material
- Creosote level and type in the flue
- Cap and screen condition, where it can be seen safely
Getting ready for the visit
- Note the make and model of any insert, stove or gas unit if you have it.
- Make sure the technician can reach the roof or attic access if it's needed.
- Let the fireplace or stove cool completely — ideally no fire for 24 hours before the visit.
- Keep pets in another room while the work area is open.
Related pages
For more detail, see fireplace cleaning in detail, service in Glastonbury, fireplace repair in Glastonbury and firebox repair in Glastonbury.
Sources (2)
Public data and code references cited for Glastonbury.
